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FAQs

You Find The Answer Here!

How does pricing work?

With every order that is placed a $40 illustration charge is automatically added to your cart. From there, every printed shirt costs $15 even. This pricing structure remains the same if you order 3 shirts or 30 shirts.

What if I want a theme or template that you don’t already have?

If you just want the face with a new set of copy, you can choose any template and indicate the words you want in the special notes section. If it's an entirely different template you are looking for, please email us so we can discuss the details: sean@illyface.com

What if I am not happy with the illustration?

Sean will illustrate the face with extreme likeness to the picture you upload, therefore it’s important to choose a picture that closely resembles the person it is for. At the same time, you will have one round of revisions before it goes to print. This is your opportunity to call out features you would like altered.

I really like your illustration style, but I don’t want a t-shirt, I have something else in mind?

At this time we just print on t-shirts, but we can arrange for you to order and receive a high resolution vector image of your design at a $40 charge. This is our standard cost for each face illustration, and then you can use however you wish.

How long will it take to get my order?

Upon uploading your picture and completing an order, you will see a PDF draft of your illustration within 4 days. Once you give final approval on the illustration, please allow 8-10 business days until your items are shipped. The time it will take to arrive at your door, is dependent on where you live and the shipping method selected.

What is your return policy?

At ILLY FACE we strive for 100% customer satisfaction. This is why we have built in the round of feedback and approvals on your illustration before it goes to print. With that being said, if on the off chance there is an error with your order - color or size is wrong, or the illustration is not what you approved, we will gladly replace with the correct item as soon as possible. If there is no error on our part, and the shirts received are exactly as they were ordered and approved, than there are no returns.

Do you ship internationally?

Happily, however, additional lead times and shipping expenses will be incurred.

Do you offer women's and children’s shirt sizes?

All T-shirts are adult unisex; unless you are ordering for something gender specific like Sweet 16, Quinceanera, Bat Mitzvah, or Bachelorette. Custom t-shirt types (long sleeved, tanks, onesies etc.) can be arranged, please indicate in special notes or just email us at sean@illyface.com
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